Overview
At Nevin Roamer, your satisfaction is important to us. If you are not fully satisfied with your purchase, we offer returns and refunds under the conditions outlined below. This policy applies to all orders placed through our official website.

Eligibility for Returns
To be eligible for a return:

  • The item must be unused, unwashed, and in its original condition and packaging.

  • The return request must be made within 7 days of delivery.

  • Proof of purchase (order confirmation or receipt) is required.

Returns will not be accepted if:

  • The item is damaged due to misuse or wear and tear

  • The item was purchased during a clearance sale (if marked as non-returnable)

  • Packaging is missing or product shows signs of use

Return Process

  1. Email us at [email protected] with your order number, reason for return, and a photo of the item (if applicable).

  2. Our team will review your request and respond with return instructions.

  3. If approved, you will need to ship the product back to the address provided in our email.

  4. You are responsible for return shipping costs unless the return is due to our error ( wrong or defective item).

Refunds

  • Once we receive and inspect the returned item, we will notify you of the refund approval.

  • Refunds are typically processed within 7–10 business days after we receive your return.

  • We do not refund the original shipping charges unless the return was due to our mistake.

Damaged or Incorrect Items
If your item arrives damaged or incorrect:

  • Contact us within 48 hours of delivery at [email protected].

  • Include your order number and a clear photo of the issue.

  • We will send a replacement or offer a refund at no additional cost to you.

Non-Returnable Items
Certain items are non-returnable, including:

  • Personalized or custom-made products

  • Items marked as “final sale”

  • Hygiene-related products ( wearable items like socks or undergarments)

International Returns
Customers outside our primary fulfillment region are responsible for all return shipping costs, customs fees, and any import duties related to returning an item.

Contact Us
For questions about this policy or to request a return, please email us at [email protected].